I already have a acrobat pro subscription but instead of giving my the download button it gives me the subscribe now button

Hi paulp,

I've checked your account. It looks as though you purchased Acrobat outright (versus getting a subscription). Is that not what you thought you purchased?

That order is currently processing, but once it goes through, you should get a confirmation email from Adobe with instructions for downloading your software. If you're logged on to http://cloud.acrobat.com/acrobat, then that page would be prompting you to subscribe (since you don't have a subscription).

Best,

Sara