I already paid to renew my account. why do i have to pay again

Hello patrice,

did you try this link: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

>>> You upgraded but were charged the full price >>> If you already paid the full price, contact us to change your price plan - go to the contact us page (http://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership) and then click the "Still need help? Contact us." button. ANd You may be asked to sign in. Sign in with your Adobe ID and password.

If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

On the other hand - because we are in a user to user forum - you should/could search for Adobe's staff members by writing a personal message to them. They can often help better than we, we the users like you.

Hans-Günter