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a1minx
Participant
June 15, 2014
Question

I already paid yet can not convert

  • June 15, 2014
  • 1 reply
  • 427 views

I already paid for the subscription yet when I go to export I am taken to another page to pay again, and yes I have tried suggestion from previous question and still get taken to pay for another fee.

If there is added fees for every service then this is not what was explained with initial fee paid.

If I had known there was no customer support, I doubt I would have paid for this service 

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 16, 2014

    Hi aiminx,

    I'm happy to help you get your subscription sorted out. Did you receive your verification email, and follow the link in that email to verify your account? (If not, that could explain what's happening when you try to convert.) If you didn't get it in your mail email box, please check your junk mail folder.

    Let's start there--if you're still having problems, let us know and we'll get to the bottom of things!

    Best,

    Sara

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