I already typed this in but here I go again: Need to convert a pdf file right away. Have not used my account for a while but is still open. I used to have no trouble. What has happened?

Hi touser,

Can you please provide some specifics about the problem you're encountering? Do you get an error message, or does the file conversion process never complete? Is the problem specific to one file, or occur with every file you try to convert?

Please help fill in the blanks for us, so we know best how to help you resolve this issue.

Best,
Sara