Skip to main content
Participant
February 15, 2015
Question

I am combining 12 pdf files into a single pdf, but I keep getting a "conversion failure" message saying the document is password protected, but I haven't password protected anything. How can I prevent this?

  • February 15, 2015
  • 1 reply
  • 315 views

Using PDF Pack, I am combining 12 pdf files into a single pdf, but I keep getting a "conversion failure" message saying the document is password protected, but I haven't password protected anything. How can I prevent this?

This topic has been closed for replies.

1 reply

RahulTyagi_
Participating Frequently
February 16, 2015

Hi Emily Murray,

I would recommend you to make sure that All your pdf files are 'NOT' password Protected. If even one of those PDF is password protected at the time on Conversion then you would get the same error message.

If you are using Acrobat software then the easy way to Check the Security Status of each file would be - to Open the particular pdf file and then Open Document Properties ( Ctrl+D ) and then Click on the Security Tab and Make sure that -

  • 'No Security' option is selected in the 'Security Method' option
  • All options under Document Summary Shows "Allowed"

Please reply back for any further query or assistance.

Regards,

Rahul Tyagi