I am having trouble accessing services. error message when trying to convert PDF to Word document

Hello rasheedahgg

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF services, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, please access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from Help>Check for updates and try exporting the PDF file to Word.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.