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giaj77411712
Participant
April 27, 2018
Question

I am no longer able to convert PDFs

  • April 27, 2018
  • 1 reply
  • 469 views

When I am trying to convert a PDF to a word document in the same manner that I have always done, it re-directs me to purchase a plan.  My current plan is still in place so what changed?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 27, 2018

    Hi Giaj,

    Looking at your account information, we see that you are a subscriber of Adobe PDF Pack subscription.

    Adobe PDF Pack is an online service that you can use via web browser-  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with "Adobe Reader DC" not "Acrobat DC" to access PDF Pack and "Signed In" using correct email.

    For any troubleshooting step, you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Hope this works for you.

    Regards,

    Akanchha

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    giaj77411712Author
    Participant
    April 30, 2018

    Thanks for the response. I am logged into my desktop version, but when I go to convert a document, now it take me to a window and asks me to pay for a subscription plan. My account was just renewed on April 7th. Normally, it just converts the document. I am using the same protocol as before. What is going on?

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      Tariq Dar
      Legend
      May 21, 2018

      Hi Giaj,

      Sorry for the delay in response and for the inconvenience caused to you.

      Have you tried using this service via a browser as this is an online service it will work via a browser as well?

      Feel free to update the discussion if you have further questions or still experiencing this issue.

      -Tariq Dar

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