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ninak70780065
Participant
November 22, 2018
Answered

I am paying for a service to convert pdf documents into word but it does not work!

  • November 22, 2018
  • 1 reply
  • 1454 views

I am completely frustrated as I am paying for the service to convert pdf docs into word, however I keep getting the error message that I have no internet connection! Funny how I am on the internet right now! I have tried the trouble shooting steps and nothing seems to work. Can anyone assist me, I am desperate to get this sorted out!

I managed to convert one document just after I paid the subscription fee and since then I have not been able to use it again. I am really unhappy about paying for something that does not work.

Can anyone help me out with this???

As mentioned, I have tried the troubleshooting steps I found in a similar post.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Ninak,

    Really sorry to hear about the frustrating experience with the service. Since you have mentioned that the conversion did go through at very first place and later on it didn't.

    So is it causing problem for you while working on desktop application Adobe Reader DC or Document Cloud web interface?

    You may try the following steps and see if that makes any difference for you-

    • Try the conversion through Adobe Document Cloud
    • If you have any internet security software installed, then please turn it off for a while and check back.

    [Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

    Let us know the result.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 22, 2018

    Hi Ninak,

    Really sorry to hear about the frustrating experience with the service. Since you have mentioned that the conversion did go through at very first place and later on it didn't.

    So is it causing problem for you while working on desktop application Adobe Reader DC or Document Cloud web interface?

    You may try the following steps and see if that makes any difference for you-

    • Try the conversion through Adobe Document Cloud
    • If you have any internet security software installed, then please turn it off for a while and check back.

    [Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

    Let us know the result.

    Regards,

    Akanchha

    L
    Linda22670795s1zg
    Participant
    January 15, 2022

    This has happened to me and I actually forgot I had paid for the service until I just now got a notification re  automatic renewal. How do I speak to someone to resolve this issue. 15/1/22

     

    Meenakshi Negi
    Meenakshi Negi
    Legend
    January 21, 2022

    Hi Linda,

     

    Thank you for reaching out and sorry about the delay in response.

     

    Could you please let us know if you are also receiving the same error message when using the application? 

    Please elaborate on the issue that you are experiencing.

     

    Let us know if the issue is already resolved.

     

    Thanks,

    Meenakshi

     

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