I am signed up and paid for the service to convert pdf files to Word files and it worked very well for a few months, and my next payment due date on the automatic charge to my credti card is next February, but in the last couple of months I receive t

Hi Leroy%20H,

I'm sorry that you've been unable to convert files using the ExportPDF online service. The first message that you indicate ("...error occurred while trying to access...") is typically seen in Adobe Reader. You should be able to avoid that error by using the web interface at https://cloud.acrobat.com.

But, the conversion error could be caused by various issues. For starters, clear the browser cache and log back in to the ExportPDF website at the link I mention above.

If that doesn't work, we need to take a closer look at the file or files where the error occurs. Is the error specific to one file? Can you please tell me more about the file/files that won't convert (size, where they were created, and so on)?

Best,

Sara