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pauld82448341
pauld82448341
Participant
July 17, 2018
Answered

i am subscribed but not converting files with pdf pack to word

  • July 17, 2018
  • 2 replies
  • 856 views

My subscription renewed and I can no longer convert PDF to word doc

need help with urgent document Document Cloud PDF services​

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Pauld,

Yes, we see that you are entitled to the PDF Pack subscription.

I assume you are working on Adobe Acrobat DC? Or either you are Signing In using a different email than the one used to purchased the subscription.

However, you should download Adobe Acrobat Reader DC and signed in using the correct email address.

To access the services please follow the steps suggested below, and see if that helps-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
July 24, 2018

Hi Pauld,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browseryou are working on?

This would help us to rectify the issue and get the route cause of the problem.

And, if you have managed to find the resolution for the problem, then you may please help us with your finding?

Thanks,

Akanchha

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
July 17, 2018

Hi Pauld,

Yes, we see that you are entitled to the PDF Pack subscription.

I assume you are working on Adobe Acrobat DC? Or either you are Signing In using a different email than the one used to purchased the subscription.

However, you should download Adobe Acrobat Reader DC and signed in using the correct email address.

To access the services please follow the steps suggested below, and see if that helps-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

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