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sharonm37841720
Participant
March 25, 2015
Answered

I am trying to convert a file to word and I keep getting "raffle ticket.pdfConversion Failure" can you help me?

  • March 25, 2015
  • 1 reply
  • 373 views

Conversion Failure"  what am I doing worng??

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Correct answer Sara_Forsberg

Hi sharonm37841720,

I don't think you're doing anything wrong. Are you able to convert other PDF files without error? How large is this particular file? Are you converting via Adobe Reader or the the ExportPDF web interface?

For starters, please clear the browser cache, and log in to https://cloud.acrobat.com. Make sure that you're using a supported web browser (see System Requirements | Adobe Acrobat Pro and Online Services) and that there aren't any proxy or firewall settings that are restricting your access to the Internet.

Please let us know how it goes.


Best,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
March 26, 2015

Hi sharonm37841720,

I don't think you're doing anything wrong. Are you able to convert other PDF files without error? How large is this particular file? Are you converting via Adobe Reader or the the ExportPDF web interface?

For starters, please clear the browser cache, and log in to https://cloud.acrobat.com. Make sure that you're using a supported web browser (see System Requirements | Adobe Acrobat Pro and Online Services) and that there aren't any proxy or firewall settings that are restricting your access to the Internet.

Please let us know how it goes.


Best,

Sara

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