I am trying to convert a pdf file to an excel file and just simply cannot figure out how. I have a paid subscription but am prompted to subscribe again???

HI wjleshe,

I've checked your account using the email address that you use here in the forums, but I don't see any order history. Did you perhaps sign up with a different email address? Or did you sign up via the Reader mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have record of your order. And, you would need to contact the app store if there is a problem with your subscription.

Best,

Sara