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October 29, 2014
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I am trying to convert a pdf file to an excel file and just simply cannot figure out how. I have a paid subscription but am prompted to subscribe again???

  • October 29, 2014
  • 1 reply
  • 348 views

I am trying to convert a pdf file to an excel file and just simply cannot figure out how.  I have a paid subscription but am prompted to subscribe again???

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    Correct answer Sara_Forsberg

    HI wjleshe,

    I've checked your account using the email address that you use here in the forums, but I don't see any order history. Did you perhaps sign up with a different email address? Or did you sign up via the Reader mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have record of your order. And, you would need to contact the app store if there is a problem with your subscription.

    Best,

    Sara

    1 reply

    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    October 29, 2014

    HI wjleshe,

    I've checked your account using the email address that you use here in the forums, but I don't see any order history. Did you perhaps sign up with a different email address? Or did you sign up via the Reader mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have record of your order. And, you would need to contact the app store if there is a problem with your subscription.

    Best,

    Sara