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asjoseph
asjoseph
Participant
July 12, 2014
Question

I am trying to convert a pdf to word but it fails and asks me to purchase adobe export

  • July 12, 2014
  • 1 reply
  • 281 views

The file you are trying to access could not be found. The file may have been deleted or moved in another session.  I keep getting this error message although I can open the pdf file

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    July 13, 2014

    Hi asjoseph,

    It sounds like you're reporting two different problems--is that correct? One, that you're unable to convert using ExportPDF, and another that you're trying to open or convert PDF? Is that correct?

    For the first issue, make sure that you're signed in to the ExportPDF service. You can log in directly at cloud.acrobat.com/exportpdf.

    For the second part of your question, please tell me a bit more about where that error is occurring, and what steps you're taking before the error appears.

    I look forward to hearing back from you.

    Best,

    Sara

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