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sarahc92802621
Participant
May 28, 2015 5:35 PM UTC
Answered

I am trying to convert a word doc to a pdf (which I have done 100 times) but now when I sign in and press "convert" after the file is selected it is giving me an error message that says "reader does not have the ability to access this service"?????

I am trying to convert a word doc to a pdf (which I have done 100 times) but now when I sign in and press "convert" after the file is selected it is giving me an error message that says "reader does not have the ability to access this service"?????

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    Bernd Alheit
    Bernd AlheitCorrect answer
    Community Expert
    May 28, 2015 5:44 PM UTC

    ‌Install and use Acrobat Reader DC. You can't use the previous versions anymore.

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    2 replies

    pwillener
    pwillener
    Legend
    May 29, 2015 4:28 AM UTC

    Details see https://forums.adobe.com/docs/DOC-5891

    [topic moved to Document Cloud PDF Services forum]

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    May 28, 2015 5:44 PM UTC

    ‌Install and use Acrobat Reader DC. You can't use the previous versions anymore.

    Translate
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