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kymperez2010
kymperez2010
Participant
March 17, 2015
Question

I am trying to export a PDF to Excel but it just says loading and doesnt go any further?

  • March 17, 2015
  • 1 reply
  • 232 views

When I try to export a PDF to Excel it just saying "loading" it will not go past that am I doing something wrong?

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
March 17, 2015

Hi kymperez2010,

I'm sure you're doing nothing wrong. Please try the following:

  • Clear the browser cache, and log back in to https://cloud.acrobat.com/exportpdf
  • Make sure that you're using a supported web browser (see System Requirements | Adobe Acrobat Pro and Online Services).
  • Make sure that the file you're trying to convert is 100 MB or smaller (even if you are working with a smaller file, if the PDF has a large number of pages, it may be too complex for the ExportPDF service to convert before timing out.
  • Try a different PDF to check whether you're able to convert any PDFs in general.

Let's start there. Please let us know how it goes.

Best,

Sara

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