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caroler19685095
Participant
March 14, 2018
Question

I am unable to convert a pdf document to word from desktop.

  • March 14, 2018
  • 2 replies
  • 518 views

I am unable to convert a pdf document to word from desktop. I have to sign onto the internet in order for it to work. I have had an windows update and since then have been unable to convert. I have downloaded the trial PDFDC in order to export . What can I do to fix this?

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2 replies

D
danield40169556
Participant
March 18, 2018

No meu aparece que o arquivo é muito grande ou muito complexo para ser convertido para word, mas ele tem apenas 7 mb

AkanchhaS8194121
AkanchhaS8194121
Legend
March 19, 2018

Hi Danield,

Have you checked with a different file than what you have been trying currently? Check with a different web browser and if it still doesn't work then would it be possible for you to share the file with us?

We would like to test the same at our end to see whether issue is reproducible or not?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 14, 2018

    Hi Caroler,

    Your account information shows that you have subscribed for the Export PDF service.

    Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions as well.

    Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

    For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

    Let us know if you still experience the same problem.

    Regards,

    Akanchha

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