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jiml63282929
Participant
February 1, 2015
Question

I bought Acrobat Adobe Pro XI. I am trying to download again because I restored my computer to original factory condition. Now Acrobat is taking 2 days to download my software. Please advise.

  • February 1, 2015
  • 2 replies
  • 701 views

I bought Acrobat Adobe Pro XI. I am trying to download again because I restored my computer to original factory condition. Now Acrobat is taking 2 days to download my software. Please advise.

    This topic has been closed for replies.

    2 replies

    Legend
    February 10, 2015

    A tip: when you buy software and download it, make a copy of what you download to a CD or DVD, put it safe. There is absolutely no guarantee you will be able to download again, sometimes software is removed, or there is a charge by some companies.

    Inspiring
    February 1, 2015

    Hi Jim,

    I'm sorry that it's taking Acrobat so long to download for you. Please make sure that you're logged in as as admin to your system, disable any antivirus, and then try downloading from this page: Download Acrobat products | Standard, Pro | XI, X

    Please let us know how it goes.


    Best,

    Sara

    jiml63282929
    Participant
    February 10, 2015

    Sara, I need to chat online. How do I get to that window?

    Jim

    Inspiring
    February 10, 2015

    Hi Jim,

    See Contact Customer Care. Choose Acrobat from the top drop-down menu, and then choose Downloading, Installing, and Setting up > Downloading and Installing.

    Click the blue "Still Need Help?" button at the bottom of the screen to find both phone and chat options.


    Best,

    Sara