I bought the wrong software. How can I cancel?

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couple of hours ago I made a purchase for Acrobat PDF and I wanted Excel, can someone help me how can I change this?

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Sara_ForsbergCorrect answer

Inspiring

hi Sara,

mMay I ask did you canceled my subscription?

Svetlana

Hi Svetlana,

I checked your account, and your order is still pending. As such, I can't cancel it myself. Please Contact Customer Care; a Customer Care agent will be able to take care of the cancelation quickly for you.

I apologize for the inconvenience.

Best,
Sara

pwillener

Legend

Please clarify what you have purchased; there is no Adobe product called "Acrobat PDF".

And you write that you wanted Excel; Excel is a Microsoft product.

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SvettrpeAuthor

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sorry it's Adobe PDF file. Pat, I am not that great with computers. All I wanted is to do my spreadsheets for work, and it doesn't seem to do anything, then I realise there is another thing for excel. And I can't seem to get around to cancel the payment or to make another purchase for Excel. So I was looking for answer from someone.

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Sara_Forsberg

Inspiring

Hi Svettrpe,

If you've purchased an Acrobat.com subscription, I can help take care of the cancelation for you. But, if you need Excel, you'll have to contact Microsoft for that purchase.

Would you like me to cancel an Acrobat.com subscription for you?

Best,

Sara

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