I can not complete my renewal

Hi Sarahf,

Please try to export the PDF in Power Point using the Adobe Reader, and let us know if you don't get the option to convert to Power Point.

It seems to be a browser issue, please try to clear the cache and cookies of the Chrome, and to test you can also try with a different browser.

How to clear Cache and Cookies in Chrome: Clear cache and cookies - Computer - Google Account Help

Keep us posted with the results.

Regards,

Anand Sri.

Hi Sarahf,

I am sorry, but I am not able to see any attachment in the link you shared , please follow the instructions in the following link to share the screenshot:  How to share a document

Regards,

Anand Sri.

Hi Sarahf,

Please share the screenshot of the page where you are not getting the option of converting into Power Point: How to share a document

Regards,

Anand Sri.

Hi Sarahf,

As I understand from the description above, you have an active subscription of Adobe ExportPDF on your Adobe ID, but you are not able to use the services, Is that correct?

The record shows that you have an active subscription of Adobe ExportPDF on your Adobe ID Using Adobe Export PDF

To use the services, you can sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

If you are using the free desktop version of Acrobat Reader DC to use the services of ExportPDF, then make sure that you are logged in Acrobat Reader DC with your Adobe ID and password. Download Reader DC: Adobe - Adobe Acrobat Reader DC Distribution 

Hope this helps.

Regards,

Anand Sri.