I can not download the PDF document to my computer or the cloud.

Hi Jesse;

I will email you privately and ask if you can send me the file you uploaded, it is likely a bug related to the file which we can fix, there are so many variations in files that occasionally one does not download properly, but given the file we should be able to fix the issue. 

Thanks,

Josh

PS: I won't get back to you with more information until the week of 7/6/15 due to vacation time next week

Hello Jesse,

Thank you for posting on Adobe forums.

As you are facing trouble downloading file, I would suggest you to first clear the browser cache and then try again.

You might also try using a different browser (see System requirements | Acrobat.com‌) for the list of supported browsers.

Do you get this error while downloading other files or some specific file only?

Let me know more on the same.

Regards,

Anubha