I have had a two hour session with a lady in India (Case # 186222233). She took control of my computer and changed many things, looking for the problem. No luck! When I click on Sign In, it either gives me a pop-up telling me to buy exportPDF or a pop-up for signing in. If I sign in, it gives me the pop-up to buy exportPDF! Thonly way that it works is by signing in through the "Welcome to exportPDF" email.
Sara,
I cleared out all of the extraneous garbage by running “Registry Mechanic and tried to convert a couple of files to .doc.
On the first attempt, a “Sign In” pop-up appeared, without my email address. I filled in email address and password. When I clicked on”Convert”, I got the pop-up to purchase “ConvertPDF”. The second attempt produced a sign in pop-up with my email address. Same result.
On the next attempt, I tried converting through “Adobe Reader”. Same results. I tried while designating Internet Explorer my default browser and by making Google Chrome my default browser. Same results. At least, I now get a sign in pop-up before I get the “Buy” pop-up.
The only way I can sign in and convert a file is by utilizing the “Welcome to Adobe exportPDF” email. The reason that I purchased exportPDF was that I found that I could not copy or print a PDF form file, which I recently received. I could save it, but, even then, I could not copy or print it! I don’t get that many PDF files, so I am not sure during which version of Adobe Reader this problem started. The dark thought occurred to me that Adobe Reader might have been changed so that PDF files could no longer be copied or printed, unless exportPDF was purchased! (Now that I am 84, I have become a bit cynical!) If anyone ever figures out a cure for this problem, please let me know. In the meantime, I’ll use the email route for conversions.
Thank you,
Al Cinquepalma
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