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A
Anonymous
March 2, 2015
Question

I can't contact Adobe to cancel my account

  • March 2, 2015
  • 3 replies
  • 800 views

Please help.

I signed up for and Adobe PDF edit subscription but I never got the verification email or sign in details.  I tried to find contact help on the Adobe site but it was impossible because without a user name or log-in, I could not log in to ask for help.

What makes me angrier is that I signed up for a service I never got yet Adobe STILL charges me a monthly fee which I have no way of cancelling.

It's been two months that I've been trying to get help from Adobe but it's impossible to contact anyone.

My credit card is being charged monthly for a service I still can't use. I can't contact Adobe as the Chat service is always busy.

I want to cancel my account but PLEASE do not direct me to the contact page, as I've been there with no success.

Can someone at Adobe PLEASE contact me, cancel my account and STOP taking my money for service I never received.

This topic has been closed for replies.

3 replies

A
Anonymous
March 7, 2015

Hi Sara.

Below is the cut and paste of the error message I got when trying to send to: [private information removed by moderator]

Delivery has failed to these recipients or groups:


The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

The following organization rejected your message:

S
Sara_Forsberg
Inspiring
March 7, 2015

Hi voughnn,

I'm sorry that this has been such a frustrating experience for you. Please try contacting me via private message again, and I'll will get your account sorted out for you.

Best,

Sara

A
Anonymous
March 7, 2015

Hi Sara.

I replied to your direct message 3 days ago so I am not sure why it did not get to you.

However, I have sent an email to [private information removed by moderator] ‌and I am hoping I can get a refund for services never received, and to cancel my subscription with Adobe.  Otherwise, I will be exhausted month to month disputing Adobe debited payments.

I just got a hard bounce saying the email you provided me does not exist.

S
Sara_Forsberg
Inspiring
March 2, 2015

Hi voughnn75749782,

I'm sorry to hear that you're having trouble contacting Adobe Customer Care via the Contact Customer Care page.

Let's see if I can help. I checked your account and didn't see any subscriptions tied to the email address/Adobe ID that you use to post in here in the forums. So, it's likely that you signed up using a different email address, or that you purchased your subscription via the Reader mobile app (Adobe doesn't have record of those subscriptions as they're managed by the various app stores). If you purchased via the Reader mobile app, please contact the app store from which you made the purchase.

Otherwise, please see this document for help locating your Adobe ID/password: Adobe ID, sign in, and account help

If you're still having trouble, let us know and we will take it from there.


Best,

Sara

A
Anonymous
March 2, 2015

Hi Sara.

Yes, I did sign up with another email address and had tried to use those details to sign in to the service I subscribed for but had no success. I even tried to reset my password but it had no record of my email.

But something has definitely happened as I get charged on a monthly basis for a service I can't use nor get any help for. I have also gone into Adobe ID, sign in and account help but could not get any help there either.

Now the only recourseI have is to dispute each deduction Adobe makes from my account on a monthly basis.

Very disappointing and no wonder Adobe has such an appalling reputation for lack of 'care' or real support after they've gotten you're money.

S
Sara_Forsberg
Inspiring
March 2, 2015

Hi voughnn75749782,


I can understand your frustration. Let me send you a private message so I can see if I can track down your account under a different email address. Stay tuned...


Best,

Sara

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