Skip to main content
W
wiegs
Participant
October 8, 2014
Question

I can't convert emailed files to PDF any more.

  • October 8, 2014
  • 1 reply
  • 508 views

Hi, all !

I have the latest version of Adobe Acrobat (XI) and have been using Adobe for years.  It has worked flawlessly.  Up to now.  Of late, when I receive a file, and double-click on it to convert it to PDF, the following MS pop up appears:  "Security Alert:  Your current security settings do not allow this file to be downloaded." 

I've gone through my Norton settings, and it clearly has nothing to do with Norton.  It it Microsoft?  I have 64 bit Windows 7, MS Office.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    October 8, 2014

    Hi wiegs,

    Where are you downloading the PDF files from? Are they opening in a browser, and you're trying to download from there? Or are you downloading directly from your mail client? Please see this article from Microsoft for starters: http://bit.ly/1rhHHjA

    If that doesn't do the trick, please tell us more about where you are downloading the PDFs files from.

    Best,

    Sara

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices