Skip to main content
anthonym37960647
Participant
Apr 18, 2015 8:17 AM UTC
Question

I can't export PDF files to Word after updating Reader

I have a subscription to the Adobe ExportPDF product. I recently installed a newer version of Adobe as the site where i was trying to download a file required an up to  version of Adobe .I now cannot convert a PDF file to an office file. Your advice would be much appreciated.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Sara_Forsberg
    Inspiring
    Apr 20, 2015 3:00 PM UTC

    Hi anthonym,

    I've checked your account, and there are no issues with your subscription to ExportPDF. Are you trying to log in via Reader or the web interface at https://cloud.acrobat.com/exportpdf?

    Please clear the cache, and then try logging in to the URL I list above. Are you able to log in and convert files?

    Best,

    Sara

    Translate
    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    Apr 20, 2015 3:00 PM UTC

    Hi anthonym37960647,

    What is the exact challenge your are facing in conversion process?

    Are you signed into your adobe account?

    Do you get any error message while converting the file?

    Regards,

    Rahul

    Translate
    pwillener
    pwillener
    Legend
    Apr 18, 2015 9:26 AM UTC

    What exactly means "cannot"?

    [topic moved to Document Cloud PDF services forum]

    Translate
    Claudio González
    Claudio González
    Legend
    Apr 18, 2015 9:24 AM UTC

    You'd be much better off posting your question, giving full details of your problem, in the ExportPDF forum, Document Cloud PDF services

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices