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krisa56977702
Participant
Oct 8, 2015 8:24 PM UTC
Answered

I cancelled my subscription and need a refund.

The product I bought on September 20, 2015 was worthless for my purposes and I want my money back. The fact that it is impossible to talk to anyone over the phone or even in chat is more than sketchy. REFUND MY ACCOUNT IMMEDIATELY.

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Oct 10, 2015 2:56 PM UTC

Hi krisa56977702,

I am sorry for the inconvenience caused, please contact our customer service team on Monday, follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate a chat.

Let me know if you still experience any issue.


Regards,

Aadesh

3 replies

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Oct 10, 2015 2:56 PM UTC

Hi krisa56977702,

I am sorry for the inconvenience caused, please contact our customer service team on Monday, follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate a chat.

Let me know if you still experience any issue.


Regards,

Aadesh

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krisa56977702
Participant
Oct 10, 2015 4:24 PM UTC

There is no chat option for the product line I purchased. I've already

tried numerous times. I'll contact my credit card company for a refund. I

will never purchase anything from Adobe again.

On Saturday, October 10, 2015, aadeshs76610910 <forums_noreply@adobe.com>

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AadeshSingh
Participating Frequently
Oct 11, 2015 12:00 PM UTC

Hi krisa56977702,

I have forwarded the request to the concerned team, they will get back to you shortly. May be by Monday.

Regards,
Aadesh

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