Skip to main content
catheriner30846796
Participant
Jun 28, 2017 4:17 PM UTC
Answered

I cannot convert documents when I've paid for a subscription for the PDF Pack.

I cannot convert documents when I've paid for a subscription for the PDF Pack.

This topic is closed to new replies. Start a new post to keep the conversation going.
Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Jul 4, 2017 9:36 PM UTC

when i click the export button, my browser opens to the page in the photo above.


Hi catheriner30846796,

It seems that you are using the desktop application to export PDF.

Please make sure that you sign-in with your Adobe ID in the application. Use the same email address and password that you have used to purchase the subscription.

Try once to export PDF online from here: https://cloud.acrobat.com/exportpdf

Once you open the link, sign in with your Adobe ID.

When you are logged in, click on Export PDF option provided in the window and check if it works properly or not.

Let us know what happens.

Regards,

Meenakshi

View reply

5 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
Jun 28, 2017 7:59 PM UTC

Hi catheriner30846796,

Could you please let us know what happens when you try to export PDF?

Do you get any error message? If yes, please share the screenshot of the that.

To add the screenshot here, please use the insert icon provided on the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Have you tried to export PDF online here: https://cloud.acrobat.com/exportpdf?

Please share the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

Translate
catheriner30846796Author
Participant
Jun 28, 2017 8:42 PM UTC

Translate
catheriner30846796Author
Participant
Jun 28, 2017 8:43 PM UTC

when i click the export button, my browser opens to the page in the photo above.

Translate
ttlh38
Participant
Jun 28, 2017 5:46 PM UTC

I have the same issue since yesterday. Adobe, please help to resolve this.

Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices