Answered
I cannot convert files to Word because it says the file has a password associated with it. I don't know what to do as I did not set up the document with a password.
My question is the same as the title of this discussion.
Sara_ForsbergCorrect answer
Inspiring
Mar 24, 2015 6:58 PM UTC
Hi Stormagus,
There are several types of PDF file types that ExportPDF can't convert to Word, and those that are password-protected are one (see Adobe ExportPDF FAQ).
It sounds, however, that you are the one who created this PDF file--is that the case? Do you see "SECURED" in the title bar (that would indicate that the PDF does have a password).
Unfortunately, if the file is password-protected, the ExportPDF won't be able to convert it. You would have to remove that password security.
Would you like me to take a look at that file?
Best,
Sara
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