Skip to main content
andrewk2748536
andrewk2748536
Participant
August 30, 2018
Answered

I cannot convert my PDF to a word file.

  • August 30, 2018
  • 1 reply
  • 891 views

I cannot get Adobe to convert a PDF file to Word file. I just signed up and paid for the ability to do this. I continue to get an error message that reads as such,"an error occurred while trying to access the service."  Can you please help me?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Andrewk,

I believe you are getting the error message only when accessing the service, either Export PDF or Create PDF? This was on ongoing issue few months back which was rectified by the engineering team. This used to happen because of Adobe disabled Transport Layer Security (TLS) 1.0/1.1 on the server-end for Document Cloud services, such as Create PDF, Export PDF, Send & Track,

For detailed description and how you can fix it, you may refer to the help article here-  An error occurred while trying to access the service | unable to connect to PDF services

Hope this helps resolving your query.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
September 4, 2018

Hi Andrewk,

I believe you are getting the error message only when accessing the service, either Export PDF or Create PDF? This was on ongoing issue few months back which was rectified by the engineering team. This used to happen because of Adobe disabled Transport Layer Security (TLS) 1.0/1.1 on the server-end for Document Cloud services, such as Create PDF, Export PDF, Send & Track,

For detailed description and how you can fix it, you may refer to the help article here-  An error occurred while trying to access the service | unable to connect to PDF services

Hope this helps resolving your query.

Regards,

Akanchha

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices