I cannot convert my pdf to excel or docx format please help?

Hi koala 44,

What happens when you try to convert your files? Are you receiving an error message? If so, what is it?

In the meantime, please try the following:

• Clear the browser cache and try again.
• Use a different web browser.
• If you have a large number of files in the root folder of your Acrobat.com account, move some of those files into a subfolder. (The New Folder icon is in the upper-right corner.)
• If you're using the service via Reader, choose Help > Check for Updates to make sure that you have the most current version.

Please let us know how it goes.

Best,

Sara