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December 19, 2014
Answered

I cannot convert my pdf to excel or docx format please help?

  • December 19, 2014
  • 1 reply
  • 397 views

Unable to convert my pdf document to excel or docx

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi koala 44,

    What happens when you try to convert your files? Are you receiving an error message? If so, what is it?

    In the meantime, please try the following:

    • Clear the browser cache and try again.
    • Use a different web browser.
    • If you have a large number of files in the root folder of your Acrobat.com account, move some of those files into a subfolder. (The New Folder icon is in the upper-right corner.)
    • If you're using the service via Reader, choose Help > Check for Updates to make sure that you have the most current version.

    Please let us know how it goes.


    Best,

    Sara

    1 reply

    Sara_ForsbergCorrect answer
    Inspiring
    December 22, 2014

    Hi koala 44,

    What happens when you try to convert your files? Are you receiving an error message? If so, what is it?

    In the meantime, please try the following:

    • Clear the browser cache and try again.
    • Use a different web browser.
    • If you have a large number of files in the root folder of your Acrobat.com account, move some of those files into a subfolder. (The New Folder icon is in the upper-right corner.)
    • If you're using the service via Reader, choose Help > Check for Updates to make sure that you have the most current version.

    Please let us know how it goes.


    Best,

    Sara