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peterl30992524
Participant
September 15, 2015
Answered

I cannot Fill&Sign...I get the following message

  • September 15, 2015
  • 1 reply
  • 2565 views

I just installed DC yesterday. When I open a pdf I cannot fill & sign. I get screen that states logAPI.startLogSession("OneAppIsReady"):https://rna-resource.acrobat.com/fillsign@font-face {font-family: adobe-clean: local('Segoe UI'):}@font-face {font-family: adobe-clean: font-weight: bold: src: local('Segoe UI'):} logAPI.endLogSession("Requiring:main.js"); What can I do?

This topic has been closed for replies.
Correct answer Josh_Corey

Hi Jason,

(edited response)

Try running "Repair" to repair the installation, the first poster responded to my email that they had run the repair installation tool and it fixed the problem.

Thanks,

Josh

1 reply

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
September 15, 2015

Hi;

What operating system are you using?  Can you attach a screen shot of the error screen?  I will email you privately to ask for the PDF so we know what type of PDF it is (Acroform, XFA or flat/text/image). 

Thanks,

Josh

Z
zushiba
Participant
September 21, 2015

I am having the same problem. Damn things going to cost me 130 pages of paper and a delay on my home loan.

Windows 7.

J
Community Manager
Josh_CoreyCommunity ManagerCorrect answer
Community Manager
September 21, 2015

Hi Jason,

(edited response)

Try running "Repair" to repair the installation, the first poster responded to my email that they had run the repair installation tool and it fixed the problem.

Thanks,

Josh

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