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peterl30992524
Participant
Sep 15, 2015 4:52 PM UTC
Answered

I cannot Fill&Sign...I get the following message

I just installed DC yesterday. When I open a pdf I cannot fill & sign. I get screen that states logAPI.startLogSession("OneAppIsReady"):https://rna-resource.acrobat.com/fillsign@font-face {font-family: adobe-clean: local('Segoe UI'):}@font-face {font-family: adobe-clean: font-weight: bold: src: local('Segoe UI'):} logAPI.endLogSession("Requiring:main.js"); What can I do?

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Josh_CoreyCorrect answer
Inspiring
Sep 21, 2015 6:52 PM UTC

Hi Jason,

(edited response)

Try running "Repair" to repair the installation, the first poster responded to my email that they had run the repair installation tool and it fixed the problem.

Thanks,

Josh

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3 replies

Josh_Corey
Inspiring
Sep 15, 2015 6:04 PM UTC

Hi;

What operating system are you using?  Can you attach a screen shot of the error screen?  I will email you privately to ask for the PDF so we know what type of PDF it is (Acroform, XFA or flat/text/image). 

Thanks,

Josh

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zushiba
Participant
Sep 21, 2015 6:13 PM UTC

I am having the same problem. Damn things going to cost me 130 pages of paper and a delay on my home loan.

Windows 7.

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Josh_CoreyCorrect answer
Inspiring
Sep 21, 2015 6:52 PM UTC

Hi Jason,

(edited response)

Try running "Repair" to repair the installation, the first poster responded to my email that they had run the repair installation tool and it fixed the problem.

Thanks,

Josh

Translate
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