I cannot get a reply for Adobe about cancelling an order of a PDF Pack

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I have placed an order for a PDF Pack on 13/07/2015 AD003035136UK and found that the product was not suitable for my work. I cancelled the order four hours after I bought it.But I cannot get a reply from Adobe and I see from their website that they reply within 48 hours. Can you help? Thanks. Rosemary

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AadeshSinghCorrect answer

Participating Frequently

Hi rosemaryb8359133,

I have check your account & the order is not canceled yet.

Please follow this link Contact Customer Care, Sign In using your Adobe ID. Make the selections as shown below -

Click the "Still need help? Contact us" button to initiate a chat with our customer care representative, so that they can help you with the cancellation process.

Regards,

Aadesh

AadeshSinghCorrect answer

Participating Frequently

Hi rosemaryb8359133,

I have check your account & the order is not canceled yet.

Please follow this link Contact Customer Care, Sign In using your Adobe ID. Make the selections as shown below -

Click the "Still need help? Contact us" button to initiate a chat with our customer care representative, so that they can help you with the cancellation process.

Regards,

Aadesh

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rosemaryb8359133Author

Participant

Thank you for your guidance. The case has now be resolved. Rosemary

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AadeshSingh

Participating Frequently

Hey rosemaryb8359133,

You're welcome.

I am glad that your issue is resolved.

Regards,

Aadesh

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