I cannot get a reply for Adobe about cancelling an order of a PDF Pack

Forum|Forum|11 years ago
July 24, 2015
3 replies
622 views

I have placed an order for a PDF Pack on 13/07/2015 AD003035136UK and found that the product was not suitable for my work. I cancelled the order four hours after I bought it.But I cannot get a reply from Adobe and I see from their website that they reply within 48 hours. Can you help? Thanks. Rosemary

PDF Pack

This topic has been closed for replies.

Correct answer AadeshSingh

Hi rosemaryb8359133,

I have check your account & the order is not canceled yet.

Please follow this link Contact Customer Care, Sign In using your Adobe ID. Make the selections as shown below -

Click the "Still need help? Contact us" button to initiate a chat with our customer care representative, so that they can help you with the cancellation process.

Regards,

Aadesh

AadeshSinghCorrect answer

Participating Frequently

Hi rosemaryb8359133,

I have check your account & the order is not canceled yet.

Please follow this link Contact Customer Care, Sign In using your Adobe ID. Make the selections as shown below -

Click the "Still need help? Contact us" button to initiate a chat with our customer care representative, so that they can help you with the cancellation process.

Regards,

Aadesh

rosemaryb8359133Author

Participant

Thank you for your guidance. The case has now be resolved. Rosemary

AadeshSingh

Participating Frequently

Hey rosemaryb8359133,

You're welcome.

I am glad that your issue is resolved.

Regards,

Aadesh

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