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A
anilkagda
Participant
June 15, 2014
Question

I cannot open a PDF file with correct poassword. What to do ?

  • June 15, 2014
  • 1 reply
  • 438 views

I have received file to download and open with password.

I enter password as per instruction.

despite file could not opened.

I received message Password is wrong.

please advise

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 16, 2014

    Hi anilkagda,

    Acrobat passwords are case-sensitive, so please be sure that you're entering it exactly as it was provided. If you are, you may have been given the wrong password. Your best bet would to be to go back to the person who supplied the file and ask them to verify the password.

    Good luck!

    Best,

    Sara

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