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February 24, 2015
Answered

I cannot "Save As" all of a sudden and I need this feature to function in my job.

  • February 24, 2015
  • 1 reply
  • 1125 views

I cannot save my PDF files "Save As" all of a sudden - please advise.

This topic has been closed for replies.
Correct answer Laura_M_

I have checked the Properties and several other things with a colleague and nothing we tried has worked.  We even removed the program and reinstalled.

We believe is has something to do with Security as the header shows (SECURED) - Adobe Reader and the Security Method under the Security Tab for Properties says "Password Security", but I don't know how a password could have been added, because I did not do anything different.

Adobe Reader XI

Windows 7


Since this is a secured document, the "Save As" button is likely grayed out due to security settings. To see what is restricted, look at the "Document Restrictions Summary" area on the security tab.  A password limits what actions a user can perform with the PDF file (anywhere from opening the file to making changes to the file, and thus, no 'save as'). These settings would have to be actively applied by someone, most typically the author, but anyone who has unrestricted access to a file can apply security settings.

1 reply

pwillener
Legend
February 25, 2015

What exactly means "cannot"?

March 3, 2015

I am no longer able to Save As a document to my hard drive.

pwillener
Legend
March 4, 2015

"cannot", "unable", "not able", ... means the same: nothing - it doesn't tell us anything what happens.  We cannot see your computer, so you have to describe it.