I cannot send a document to myself only.

Question

I keep getting the above message. I am not trying to send it to myself. I have signed out and started again to see if it helps. Still the same result.

I have checked my profile to see if the email address had somehow got changed. It had not.

Nothing is working.

Any ideas or support info that could help please???

marys13810679 · Answer

I continued to try and solve this problem, watched the help video for the second time and made one small change with good results.

The video said that you can send a document by two methods: through the dashboard link or the send link. I had been using the dashboard link, so tried the send link and was successful. I am not sure why the dashboard is not working but if the powers that be are reading this message, you might need to fix the bug or change your video.

Thanks, and hope this is helpful to someone else.

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