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vincentp48587554
vincentp48587554
Participant
March 22, 2018
Question

i cannot transfer my pdf document to word document ?

  • March 22, 2018
  • 1 reply
  • 502 views

Hello,

Since 3 weeks we try to transfer our pdf files to word files and it does not work

Whenever we try to transfer, there is always the same message that appears.

An error occurred while trying to access the service

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
March 26, 2018

Hi Vincentp,

Sorry to hear the inconvenience caused to you.

When you say that its been so long you have been getting the same message, an error has occurred while trying to access the service.

Do you get the message during conversion from pdf to word via web- https://cloud.acrobat.com/ ? Or you are working through the desktop application Adobe Reader DC?

As this issue isn't reproducible at our end, so you may use a different web browser to open  https://cloud.acrobat.com/exportpdf  and try the conversion.

Or if its one specific document that giving the error then you may check with a different file.

Let us know if you don't get the appropriate result even after trying the following solution.

Regards,

Akanchha

T
techscapel12928979
Participating Frequently
March 28, 2018

Having the same issue......................

AkanchhaS8194121
AkanchhaS8194121
Legend
April 3, 2018

Hi there,

Did you follow the steps suggested above?

In addition, you may also try "Signing Out" and "Signing In" in the application once. That should help you syncing the application's Document Cloud to the "Document Cloud" storage.

Regards,

Akanchha

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