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accessing_pdfs
accessing_pdfs
Participant
October 1, 2014
Question

I cant access any PDFs on my computer despite my 2 accounts

  • October 1, 2014
  • 1 reply
  • 228 views

I cannot acces any PDFs on my computer despite having 2 adobe accounts. Anytime I try to access, the screen asks me if I would like to start a trial for the product.

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 1, 2014

    Hi accessing pdfs,

    What application are you using to open your PDF files? Do you have the free Adobe Reader (and have you ever downloaded a free trial of Acrobat)? What trial is the dialog box offering?

    If you're using Adobe Reader, you can open PDFs without having to try/purchase anything. If you have an Acrobat subscription, if just may be that you need to sign in to use it.

    Please provide a few more details about what you're using, and what message you see when you try to open PDF files.

    I look forward to hearing back from you.

    Best,

    Sara

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