Skip to main content
This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Edwardg,

Sorry to hear about the trouble.

Could you please confirm the application you are working on? Is it a desktop application Adobe Reader DC or Acrobat DC?

Looking at your account information, we found that you are a subscriber of Adobe Acrobat DC subscription. Make sure you are working on right application.

Apart from that you may check the following-

  • Keep your Acrobat DC up to date, Open Acrobat>Help>Check for update
  • Sign Out and Sign In once in the application.
  • If there is any error message appears while editing the document, then help us with the screenshot.

Regards,

Akanchha

2 replies

R
Robert32193841ioo6
Participant
September 11, 2023

What happened to my Adobe?

 

I can no longer modify, save and email my documents?

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 14, 2018

Hi Edwardg,

Sorry to hear about the trouble.

Could you please confirm the application you are working on? Is it a desktop application Adobe Reader DC or Acrobat DC?

Looking at your account information, we found that you are a subscriber of Adobe Acrobat DC subscription. Make sure you are working on right application.

Apart from that you may check the following-

  • Keep your Acrobat DC up to date, Open Acrobat>Help>Check for update
  • Sign Out and Sign In once in the application.
  • If there is any error message appears while editing the document, then help us with the screenshot.

Regards,

Akanchha

D
DENISE23431185gla6
Participant
March 4, 2022

Hi I am using Desktop Adobe Acrobat DC, I checked for an update but there was not one.  I will try again.

 

Denise

D
DENISE23431185gla6
Participant
March 4, 2022

Sorry, It is Adobe Reader DC

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices