I changed my email address and now I can't log in to PDF pack.

Question

I changed my email address from our business email to my personal email and now when I log in I get the message below. I called Adobe and was told that they don't have anyone in customer service dedicated to PDF pack and that I would need to use the forum. Since I paid for this software seems like someone from Adobe should be able to help with this. Does anyone know what I need to do to be able to access the software again? Thanks!

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AkanchhaS8194121 · Accepted Answer

Hi Frankiek,

Sorry to hear the inconvenience caused.

Looking at your account information, The subscription under the current account showing canceled. I believe, you have started it under a new account?

Would you please share your new email address with via private message?

In a mean while you may refer to help document- Using Adobe Export PDF to know in detail how you can get Export pdf service access.

Try signing in via web browser- https://cloud.acrobat.com/exportpdf and see if let you use the services.

For more troubleshooting you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope this helps.

Regards,

Akanchha

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