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matal65772359
matal65772359
Participant
Oct 30, 2015 5:54 PM UTC
Answered

I'd like to cancel my annual subscription but I can't get in touch with you guys

I've been a costumer with Adobe for almost 2 years now with an annual membership to creative cloud, but now when I actually need to speak with support about cancelling my subscription for a while, I am lead to the forums instead of an actual person I can call or an email. Is it really so hard to give support to loyal customers who really want to stay with you in future but needs a break right now?

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Oct 31, 2015 8:23 AM UTC

    Hi matal65772359,

    Please contact our customer service team on Monday, follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate the chat.

    Regards,

    Aadesh

    View reply

    1 reply

    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Oct 31, 2015 8:23 AM UTC

    Hi matal65772359,

    Please contact our customer service team on Monday, follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate the chat.

    Regards,

    Aadesh

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