i get an error message "An error occurred while signing in" when I try to sign in to convert a pdf file to a Word file. What do I do to get past this?

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Correct answer gdeemer

Anubha,

I solved the problem by using one of my other computers. Thanks.

Gregg

Participating Frequently

Please try signing in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID credentials and see how it goes.

Let us know.

Regards,

Anubha

gdeemerAuthorCorrect answer

Participant

Anubha,

I solved the problem by using one of my other computers. Thanks.

Gregg

Participating Frequently

That's great.

Let us know if you need further assistance.

Regards,

Anubha

Legend

When do you get this pop up? In other words can you explain the steps you are taking before this happens.

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