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gdeemer
Participant
January 26, 2016
Answered

i get an error message "An error occurred while signing in" when I try to sign in to convert a pdf file to a Word file. What do I do to get past this?

  • January 26, 2016
  • 2 replies
  • 1471 views

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    This topic has been closed for replies.
    Correct answer gdeemer

    Anubha,

    I solved the problem by using one of my other computers. Thanks.

    Gregg

    2 replies

    Anubha Goel
    Participating Frequently
    February 10, 2016

    Hi gdeemer,

    Please try signing in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID credentials and see how it goes.

    Let us know.

    Regards,

    Anubha

    gdeemer
    gdeemerAuthorCorrect answer
    Participant
    February 10, 2016

    Anubha,

    I solved the problem by using one of my other computers. Thanks.

    Gregg

    Anubha Goel
    Participating Frequently
    February 10, 2016

    Hi Gregg,

    That's great.

    Let us know if you need further assistance.

    Regards,

    Anubha

    Brad Lawryk
    Legend
    January 28, 2016

    When do you get this pop up? In other words can you explain the steps you are taking before this happens.