I get an error message when I try to send a pdf for signature

Question

Today for the first time I just get an error message when I try to send a document for signature. I have not changed my login.

I logged out of the account, and rebooted my PC and tried again. Same error message. I created a new document to send to someone else and the same thing happened. I now have a few documents I cannot send for signature and others are waiting for them.

This is an urgent issue, which is taking up too much of my time.

Frauke Golding · Answer

I managed to move a pdf document past the first stage and now after the error messages I get a email which says:

"We were unable to create thumbnails for your agreement and have automatically cancelled it.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system."

Isn't this what I am already doing?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded