I get "Conversion Failure" when I try to convert from pdf to excel or word.

Hi Ossian,

There are various reasons that you might receive that error message. To understand why you might be receiving them, it would be useful to know the following:

• Are you converting via Acrobat Reader or the ExportPDF website?
• What browser are you using? Are you on Mac OS or Windows?
• How large or complex are the files that don't convert? The ExportPDF service has a 100 MB file-size limit, but files that are smaller might not convert before the process times out if they're overly complex (lots of fonts, many pages).
• Were the PDFs that don't convert created by a third-party PDF generator? If so, they may not be written to spec, and may not include all the information required to ensure a clean conversion.

Let's start there. If you can tell us more about your system, and the files that you're having trouble converting, we will have a better idea of where things are falling apart.

Best,

Sara