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December 10, 2015
Question

I got the product: Adobe PDF Pack Annual on my account, but I also got a charge for Adobe Export PDF. Isnt that already included in the Adobe PDF Pack - so there shouldnt be a separate charge?

  • December 10, 2015
  • 1 reply
  • 420 views

I got the product: Adobe PDF Pack Annual on my account, but I also got a charge for Adobe Export PDF.

Isnt the Adobe Export PDF function already included in the Adobe PDF Pack - so there shouldnt be a separate charge?

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    1 reply

    Anubha Goel
    Participating Frequently
    December 10, 2015

    HI curtm73471274,

    I have checked your account for the same email ID you are using here and found that your Export PDF subscription you have purchased last year has auto-renewed,

    Also, you purchased Adobe PDF Pack which is why you are billed for both the services.

    You can cancel your Export PDF subscription as you can avail all the benefits of Export PDF services in addition to creating a PDF and merging files to PDF.

    To cancel your subscription, please refer: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    Let me know if you need further assistance.

    Regards,

    Anubha