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A
amrosales
Participant
August 18, 2014
Question

I have 2 adobe XI accounts. How do I deactivate?

  • August 18, 2014
  • 1 reply
  • 386 views

8/18: I needed to add my subscription to a newly purchased CPU. When I signed in initially I saw 2 accounts. I downloaded and applied the subscription to the first account.  Now I can't find the other.

Is there a number I can call to have this matter taken care of?

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    August 19, 2014

    Hi amrosales,

    I do see that you have two active Acrobat subscriptions. Please contact Adobe Customer Care; an agent should be able to cancel one subscription and process a refund. Here is the contact information: Contact Customer Care

    Best,
    Sara

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