I have a mac and have java script enabled in my adobe reader but I can not get my file converted and just bought the service please let me know as I will cancel it quickly if i cant get this corrected. i am on the latest version

Hi salex7,

I just checked your account and saw that your order is still processing. I can take several hours for an order to process fully. Once it does, however, you should have no problem logging in and converting files.

Please try again shortly, and let us know if you're able to log in.

Best,

Sara