I have a subscription to Adobe Pro. I just bought a new computer. How do I transfer the software?

Forum|Forum|11 years ago
December 1, 2014
1 reply
5230 views

I have a paid subscription to Adobe Pro. I just bought a new computer and need to know how to transfer the software from my old computer to my new one.

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Correct answer Sara_Forsberg

Hi rosesherman,

If you log on to your account at https://cloud.acrobat.com/acrobat, you can download Acrobat to your new computer. Once you've installed it there, you can log in using your Adobe ID and password, and you're all set!

Please let us know how it goes.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi rosesherman,

If you log on to your account at https://cloud.acrobat.com/acrobat, you can download Acrobat to your new computer. Once you've installed it there, you can log in using your Adobe ID and password, and you're all set!

Please let us know how it goes.

Best,

Sara

R

RShermanAuthor

Participant

I've signed in as you suggested. It is telling me I do not have a paid account, and does not appear to allow me to download the software to my new computer.

S

Sara_Forsberg

Inspiring

Hi RoseSherman,

I've looked for an account under the email address that you use here in the forums. Did you perhaps sign up for your subscription using a different email address?

Best,

Sara

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