Skip to main content
T
thiggins1
Participant
March 18, 2013
Answered

I have a subscription; why am I asked to sign up again?

  • March 18, 2013
  • 4 replies
  • 750 views

I am very frustrated! I purchased teh ability to convert pdf's to word docs and excel. I verified my email address. I went to convert the the doc and a window comes up to sign up asking me for more money when I already paid. how the h do I get this to convert?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi convert pdf to .doc file,

    I've checked your account; there are a number of attempts to subscribe, but it looks like your orders aren't going through. Please Contact Customer Care so that an agent can help you sort things out.

    Best,

    Sara

    4 replies

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 22, 2014

    Hi thiggins1,

    I've checked your account; you have an active ExportPDF subscription. As there are no issues with your account, please do one or both of the following:

    • If you're using the ExportPDF web interface, clear the browser cache, and try logging in again.
    • Try a different web browser (see System requirements | Acrobat.com for a list of supported browsers).
    • If you're accessing ExportPDF via Reader, choose Help > Check for Updates to make sure that you're using the most current version.

    Best,

    Sara

    convert_pdf_to__doc_file
    convert_pdf_to__doc_file
    Participant
    December 21, 2014

    Me to, has anyone got the answer

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 22, 2014

    Moving this discussion to the Adobe Acrobat.com Services forum.

    pwillener
    pwillener
    Legend
    March 19, 2013

    Aree you asking about ExportPDF?  Did you sign in with your Adobe ID?

    Ned Murphy
    Ned Murphy
    Legend
    March 18, 2013

    Is this an Adobe product?  This forum is for people who have problems with downloading and installing Adobe products.  Your issue sounds more like a usage issue, so you might try to find a product forum to post in.  HEre is a link to a page that has links to every forum Adobe provides:

    http://forums.adobe.com/index.jspa

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices