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thiggins1
Participant
Mar 18, 2013 8:40 PM UTC
Answered

I have a subscription; why am I asked to sign up again?

I am very frustrated! I purchased teh ability to convert pdf's to word docs and excel. I verified my email address. I went to convert the the doc and a window comes up to sign up asking me for more money when I already paid. how the h do I get this to convert?

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    Sara_ForsbergCorrect answer
    Inspiring
    Dec 22, 2014 4:31 PM UTC

    Hi convert pdf to .doc file,

    I've checked your account; there are a number of attempts to subscribe, but it looks like your orders aren't going through. Please Contact Customer Care so that an agent can help you sort things out.

    Best,

    Sara

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    6 replies

    Sara_Forsberg
    Inspiring
    Dec 22, 2014 4:29 PM UTC

    Hi thiggins1,

    I've checked your account; you have an active ExportPDF subscription. As there are no issues with your account, please do one or both of the following:

    • If you're using the ExportPDF web interface, clear the browser cache, and try logging in again.
    • Try a different web browser (see System requirements | Acrobat.com for a list of supported browsers).
    • If you're accessing ExportPDF via Reader, choose Help > Check for Updates to make sure that you're using the most current version.

    Best,

    Sara

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    convert_pdf_to__doc_file
    convert_pdf_to__doc_file
    Participant
    Dec 21, 2014 3:53 PM UTC

    Me to, has anyone got the answer

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    Dec 22, 2014 4:24 PM UTC

    Moving this discussion to the Adobe Acrobat.com Services forum.

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    pwillener
    pwillener
    Legend
    Mar 19, 2013 5:23 AM UTC

    Aree you asking about ExportPDF?  Did you sign in with your Adobe ID?

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    Ned Murphy
    Ned Murphy
    Legend
    Mar 18, 2013 9:09 PM UTC

    Is this an Adobe product?  This forum is for people who have problems with downloading and installing Adobe products.  Your issue sounds more like a usage issue, so you might try to find a product forum to post in.  HEre is a link to a page that has links to every forum Adobe provides:

    http://forums.adobe.com/index.jspa

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