I have a valid abo but adobe always wants me to buy again before I can convert PDF tp WORD.

Hi Arminw,

We are sorry for the delay in response to your query.

Your account information says that you have an active subscription of Adobe Export PDF. If you are still experiencing the same problem, then you may follow the steps suggested below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

Sign Out & Sign In once if you have already signed in.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha