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dennisc68657063
Participant
January 16, 2017
Answered

I have adobe dc pro, it will not allow me to save or send and track anything

I have adobe dc pro, it will not allow me to  save or send and track anything. This is a recent development, it's worked very well in the past.

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AnandSri
AnandSriCorrect answer
Legend
March 7, 2018

Hello Vickimerz,

We apologize for the inconvenience caused, as per the description above, you are not able to send files using Adobe Send&Track, Is that correct?

The record shows that you have an active subscription to Acrobat Pro DC on your current Adobe ID, try sending the files using the URL on a different browser like Chrome, or Firefox, or Safari https://cloud.acrobat.com/send  and see if you face any issue.

If you are using Acrobat Pro DC to send the files, please sign out and sign back in with your current Adobe ID and password in Acrobat Pro DC, check for any pending updates from Help>Check for updates. Reboot the machine and try sending files.

Are you getting any specific error message or error code?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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3 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
February 10, 2017

Hi Dennisc68657063,

Sorry for the delay in response.

If you are still experiencing the same issue, please help us with more information?

What exactly happening when you are trying to use Send and Track feature? Or what is the message coming up ?

Regards,

Akanchha

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vickimerz
Participant
March 7, 2018

I have the same issue.  It has worked beautifully until yesterday.  I need to send files!!! What can I do?

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AnandSri
AnandSriCorrect answer
Legend
March 7, 2018

Hello Vickimerz,

We apologize for the inconvenience caused, as per the description above, you are not able to send files using Adobe Send&Track, Is that correct?

The record shows that you have an active subscription to Acrobat Pro DC on your current Adobe ID, try sending the files using the URL on a different browser like Chrome, or Firefox, or Safari https://cloud.acrobat.com/send  and see if you face any issue.

If you are using Acrobat Pro DC to send the files, please sign out and sign back in with your current Adobe ID and password in Acrobat Pro DC, check for any pending updates from Help>Check for updates. Reboot the machine and try sending files.

Are you getting any specific error message or error code?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Translate
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