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1gene
Participant
December 7, 2014
Answered

I have Adobe Export PDF expires Aug.2015. Need to convert PDF file to Word.Repeatedly directed to SUBSCRIBE. Can I get PLEASE directions to COVERT my PDF file tp WORD?

How do I use my Adobe Export PDF to convert PDF Files to Word.

Gene

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    Sara_ForsbergCorrect answer
    Inspiring
    December 7, 2014

    Hi 1gene,

    It sounds as though you just aren't signed in to the ExportPDF service. If you're using a web browser, please clear the cache and then log in directly to https://cloud.acrobat.com/exportpdf. If you're converting from Reader, please choose Help > Check for Updates to make sure that you have the most current versions installed.

    Please let us know if you're still having trouble logging on to ExportPDF, and we'll dig a bit deeper.

    Best,

    Sara

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    8 replies

    Sara_ForsbergCorrect answer
    Inspiring
    December 7, 2014

    Hi 1gene,

    It sounds as though you just aren't signed in to the ExportPDF service. If you're using a web browser, please clear the cache and then log in directly to https://cloud.acrobat.com/exportpdf. If you're converting from Reader, please choose Help > Check for Updates to make sure that you have the most current versions installed.

    Please let us know if you're still having trouble logging on to ExportPDF, and we'll dig a bit deeper.

    Best,

    Sara

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    1geneAuthor
    Participant
    December 10, 2014

    Hi Sara:Thanks for your reply. Shortly before that I purchased another

    sub. to convert PDF because of the urgency of my situation. Its the second

    time I've had to do that. Can you tell me how to get that new sub. extended

    to Aug. 2016? The new sub works just fine. Thanks again.

    Gene

    On Sun, Dec 7, 2014 at 2:57 PM, Sara.Forsberg <forums_noreply@adobe.com>

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    Sara_Forsberg
    Inspiring
    December 10, 2014

    Hi Gene,

    I've looked at your account, and it appears that you have three active ExportPDF accounts. They are all set up for auto-renewal. I would love to cancel two of them for you. For the one you placed on Dec 8, you will receive a full refund. Then, I'd like to keep the August account active and set up for auto-renewal, but cancel the subscription you started on Nov 26 for a partial refund.

    Sound good?

    Thanks,

    Sara

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